Market-leading provider of digital customer interactions Lightico announced the acquisition of Vizolution, a leader in customer experience technology in Europe, making the combined business the world leader in B2B2C digital completion for the telecom and financial services sectors. The company gives businesses the ability to fully engage remotely with their consumers across any channel in an automated and mobile-first manner thanks to a powerful, unified platform.

 

Leading financial services companies like Capital One, GM Financial, HSBC, Santander Consumer Finance, NatWest, BNP Paribas, TD Bank, and telecom companies like BT/EE, VMO2, and Three are already utilising the joint company's solutions to shorten transaction times, boost efficiency, and boost bottom-line profitability. Customers have noticed turnaround times that are over 80% faster, completion rates that are 45% better, and a ROI of 360%.

 

"As customer expectations for service companies to offer seamless, digital experiences continues to soar, bringing Vizolution into the Lightico fold will result in a more robust platform devoted to helping businesses deliver world-class digital experiences," said Zviki Ben Ishay CEO and Co-Founder of Lightico. "With this acquisition, we are combining the leading digital completion solutions in North America and Europe to become the de facto global leader, and are well-positioned and fully funded to scale rapidly across the financial services and telecom industries where demand is at an all-time high."

 

The agreement will pair Lightico's robust Compliant Digital Completion Platform, which includes its workflow-integrated eSignature, document collecting, and identification & verification services, with Vizolution's revolutionary agent-assisted and self-serve solutions. In order to create an end-to-end, seamless, digital, and comprehensive solution for the whole customer lifetime, this will offer clients a unified solution.